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ITIL® V5 Foundation

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Europe/Berlin
Ends
Europe/Berlin
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FULL ! 

This session is full. To know the next available dates, please contact Clara: clara.lepere@ainos.lu.

In a context where IT services need to be more agile, better aligned with business needs, and capable of integrating new technologies, ITIL remains an essential framework for structuring, managing, and improving digital service management.

The training ITIL® V5 Foundation provides a comprehensive understanding of IT service management according to the ITIL V5 framework.

It covers the fundamental concepts of value creation, the Service Value System — SVS —, the ITIL guiding principles, as well as the essential management practices to align IT services with business needs.

The training also addresses issues related to responsible AI, automation, Cloud, Agile and DevOps approaches, in order to help organizations optimize the delivery and continuous improvement of their services.

This training will be delivered by Pierre-Olivier Postmann and will take place in person at Ainos, from October 14 to 16, 2026.

Training Objectives

At the end of the training, participants will be able to :

  • understand the fundamental principles of ITIL and the associated terminology ;

  • explain the Service Value System — SVS — and the guiding principles of ITIL V5 ;

  • identify the four dimensions of service management and their impact on value ;

  • describe the service value chain and value streams in an IT context ;

  • understand ITIL management practices and their role in continuous improvement ;

  • integrate concepts related to responsible AI into IT services and processes ;

  • prepare for the ITIL V5 Foundation exam and obtain certification.

Target Audience

This training is aimed particularly at :

  • CIOs ;

  • IT architects ;

  • IT engineers ;

  • consultants wishing to update their knowledge ;

  • decision-makers and IT managers wishing to understand the value of digital services ;

  • individuals involved in the management or delivery of IT services ;

  • professionals wishing to obtain the ITIL Foundation certification.

Prerequisites

No mandatory technical prerequisites are required.

However, a basic knowledge of IT environments is recommended in order to fully benefit from the training.

Program

1. Introduction to ITIL and Service Management

  • What is IT Service Management?

  • Value, stakeholders, and co-creation of value

  • Evolution of ITIL

  • Objectives and structure of ITIL V5

2. ITIL® Guiding Principles

  • Focus on value

  • Start where you are

  • Progress iteratively with feedback

  • Collaborate and promote visibility

  • Think and work holistically

  • Keep it simple and practical

  • Optimize and automate

  • Practical application in real cases

3. The Service Value System (SVS)

  • Overview of the SVS and its role in value creation

  • Governance

  • Continual improvement

  • Service value chain

  • Roles and responsibilities

4. The service value chain — Service Value Chain

  • Plan

  • Improve

  • Engage

  • Design & Transition

  • Obtain / Build

  • Deliver & Support

  • Value streams and typical scenarios

5. The new features of ITIL V5 compared to ITIL 4

  • AI-native framework

  • Integration of AI and automation with responsible governance

  • Digital Product & Service Management

  • Modernized operating model

  • User experience at the center

  • Responsible framework

  • Simplified certification scheme

6. Preparation for the ITIL® V5 Foundation exam

  • Exam Structure

  • Types of Questions

  • Methodological Tips

  • Examples of Questions and Practice

Practical Information

Dates : from October 14 to 16, 2026

Duration : 3 days

Format : in-person training

Trainer : Pierre-Olivier Postmann

Language : French

Price : 1800.00 €

Schedule

Classes start at 9:00 AM and continue until 12:00 PM.

After the lunch break, sessions resume from 1:00 PM to 5:00 PM.

Deliverables

Participants will receive :

  • course materials;

  • laboratory guides;

  • a certificate of achievement issued by Ainos;

  • a voucher valid for 1 year to take the certification.

Why participate?

ITIL V5 helps organizations better structure their IT services, strengthen alignment between IT and business, and drive value throughout the digital service lifecycle.

This training enables participants to understand the key concepts of the framework, identify best practices applicable to their environment, and prepare for the ITIL V5 Foundation certification.

It provides a solid foundation for anyone involved in the management, improvement, or delivery of IT services.

Registration

This session is full. To know the next available dates, please contact Clara : clara.lepere@ainos.lu .