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Dynamics 365
Field services

Industry trends

Business applications insights

59%

of customers say they have higher expectations for service today than they did one year ago.1

39%

of global consumers said having a knowledgeable service rep was the most important aspect of a good service experience.1

44%

of customers stopped doing business with a company due to a poor service experience.2

90%

Leveraging IoT was the top field service challenge for businesses, impacting over 90% of companies.3

90%

of service providers recognize customer experience as a competitive differentiator.4

76%

of organizations are unable to identify blockages in process that impact customer experience.4

1. Microsoft, 2018 State of Global Customer Service Report. 2018 | 2. Aspect Software. "The Aspect Customer Experience Index", 2019 | 3. TSIA. "The State of Field Services." 2019 | 4. Aspect Software. "The Aspect Customer Experience Index." 2018

Building a Dynamics 365 for field service practice

Grow your business by delivering a seamless, end-to-end service experience.

Drive operational efficiency with IoT

Drive operational efficiency with IoT

Optimize resources

Optimize resources

Make technicians more effective

Make technicians more effective

Modernize field service with mixed reality

Modernize field service with mixed reality

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