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Dynamics 365
Customer Services

Customer Services insights


of customers said that customer services was important to their choice of or loyalty to a brand.1


By 2020, customer experience will overtake price and product as the key brand differentiator.2

Getting issues resolved in a single interaction is the most important aspect of good customer service, followed by working with a knowledgeable representative.1


of contact centers believe that their omnichannel technology has a positive impact on the customer experience.3


of customer service providers recognize customer experience as a competitive differentiator.4


of organizations are unable to identify blockages in process that impact customer experience.4

1. Microsoft, 2018 State of Global Customer Service Report. 2018 | 2. Walker Information | 3. ContactBabel. "The US Customer Experience Decision-Makers' Guide 2018" 2018 | 4. Aspect Software. "The Aspect Customer Experience Index." 2018

Building a dynamics 365 for customer service practice

Grow your business by delivering faster, more personalized service.

  • Deliver fast, personalized service
  • Learn from every interaction
  • Innovate with AI-drive insights
  • Use intelligent, adaptable virtual agents
Contact center

Contact center

Face-to-face service

Face-to-face service

Back office

Back office

Employee service

Employee service


Solution that scale with your business


Make the benefits of AI a reality for your business.
Maximize customer lifetime value with AI-driven insights based on unified customer profiles. Transform into a customer-centric organization where marketing, sales, and service professionals have the insights they need to personalize engagement. See results faster with a ready-to-go CDP designed to deliver insights that can be acted upon with minimal training and IT assistance.

Dynamics 365 for Customer Service

Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences

Dynamics 365 Virtual Agent for Customer Service

Provide exceptional customer service with intelligent, adaptable virtual agents. Enable customer service experts to easily create and enhance bots with AI-driven insights.


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