Customer Services insights
of customers said that customer services was important to their choice of or loyalty to a brand.1
By 2020, customer experience will overtake price and product as the key brand differentiator.2
Getting issues resolved in a single interaction is the most important aspect of good customer service, followed by working with a knowledgeable representative.1
1. Microsoft, 2018 State of Global Customer Service Report. 2018 | 2. Walker Information | 3. ContactBabel. "The US Customer Experience Decision-Makers' Guide 2018" 2018 | 4. Aspect Software. "The Aspect Customer Experience Index." 2018
Building a dynamics 365 for customer service practice
Grow your business by delivering faster, more personalized service.
- Deliver fast, personalized service
- Learn from every interaction
- Innovate with AI-drive insights
- Use intelligent, adaptable virtual agents
Solution that scale with your business
Make the benefits of AI a reality for your business.
Maximize customer lifetime value with AI-driven insights based on unified customer profiles. Transform into a customer-centric organization where marketing, sales, and service professionals have the insights they need to personalize engagement. See results faster with a ready-to-go CDP designed to deliver insights that can be acted upon with minimal training and IT assistance.
Dynamics 365 for Customer Service
Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences
Dynamics 365 Virtual Agent for Customer Service
Provide exceptional customer service with intelligent, adaptable virtual agents. Enable customer service experts to easily create and enhance bots with AI-driven insights.
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